A): If the PC does not run with the card or the card is mistakenly detected in “Device Manager”, or if there is a yellow exclamation mark on the driver, or if “Device Manager” reports an error code “Code 10 - The device cannot start”, the card is in conflict with another device in your computer.

B): In most cases, this conflict can be solved by moving the card to another PCI (PCIe) slot, with the BIOS assigning other free resources to the card. If the move does not help, try the card separately, with no additional cards inserted. If the card cannot be moved to another slot, you can reset the BIOS of the computer (by jumper on the board or pulling out the backup battery, we recommend that you note all the original settings and reset everything to the required values). This will cause the IRQ, DMA, and I/O resources to be redistributed.

A): Yes, even a RAID controller can be used to connect separate hard disks.

B): If you do not create a RAID controller in the BIOS, each disk will behave as a standalone unit, just like when plugging into the motherboard.

A): If the copy speed is approximately 35 MB/s, it means that the connection between the controller and the connected device is working only in the USB 2.0 mode. Some types of USB 3.0 devices may have a problem with proper detection.

B): Make sure that the connected device is USB 3.0 compatible. Please check if an additional power supply to the controller is connected (the power reduction is not included, the card is powered by a standard power connector that is part of each source; we recommend avoiding Molex connectors and splitters that often cause problems). The error could be caused by, for example, the old firmware of the device you want to connect, some manufacturers provide a new firmware to their products, which could solve this situation. Alternatively, try replacing the USB 3.0 cable that may be damaged. When testing, do not use USB 3.0 extensions that could also cause this problem.

A): Booting from an additional USB card is not possible because each card has a different chip. The BIOS of the motherboard does not contain information that will allow to "see" the connected USB device. Detection of attached devices occurs only after the additional card drivers have been booted when the operating system starts running.

B): When using the integrated USB from the motherboard, of course, the BIOS is programmed to include information about the chip of the controller used for USB on the motherboard. Therefore, the motherboard BIOS "sees" the connected USB device and therefore can boot from it.

A): Please check your BIOS settings. Power Management Setup – Wake Up Event Setup – Resume by PCI-E Device (individual items may vary by MB type) should be set to disabled.

B): If this does not help, try updating your motherboard BIOS and check the ACPI item when still in the BIOS If not even this helps, move the controller card to another PCIe slot (may also be x16 - slots differ only in the number of lines). It is possible that the card is in conflict with another device on your computer. For some types of BIOS, you can do this directly by enabling Force Update ESCD (Reset Configuration Data etc.) in the PnP & PCI Configurations menu. This will cause the IRQ, DMA, and I/O resources to be redistributed.

A): The VBScript is incorrectly registered in your Windows installation.

B): To fix the problem and download the patch go to Microsoft site: https://blogs.technet.microsoft.com/fixit4me/2009/01/30/register-windows-script-engine-fix-it-live/

A): The following steps are necessary to install the drivers correctly.

B): Remove the card from PC. Uninstall the existing drivers using the "MOSCHIP_PCIUninst.exe" utility (located on the installation CD in the directory; if you do not have the CD, you can download the drivers from our support pages http://www.axagon.eu/en/podpora-faq). Restart the PC. Reinstall the drivers and turn off the PC. Re-insert the card. Once rebooted, the drivers should be properly installed.

A): By initializing the disk, you can set the mode in which the hard disk will work

B): You can use the partition with the master boot record (MBR) or the GUID partition table (GPT). For disk up to 2TB, use the MBR option, we recommend selecting GPT on a larger disk than 2TB. Subsequently, the initialized disk should be formatted.

A): The newly purchased disk must be initialized before first use.

B): If the new disk is not initialized automatically, open "Disk Management", right-click on the desired disk and initialize it.

A): Please make sure that the port "LPT1: (Printer port)" or other number is set correctly in the printer properties, depending on the port settings on your card. If the port is not set correctly, select the correct port, save with the "OK" button and restart the PC.

B): If problems continue to persist, automatic printer driver installation may have failed. Try removing the printer and restarting the PC. After restart, install the printer drivers again, but so that you cancel the automatic installation and add the printer manually in Control Panels / Printers with manual selection from the list of printer drivers. When installing the printer manually, select the correct LPT port. If the problem still is not resolved, try moving the card to another PCI (PCIe) slot; it may be that the card is in conflict with another device on your computer.

A): Yes, it creates a fully fledged LPT port. However, it is still about the compatible with the SW device you connect to the LPT port.

B): System resources, including the LPT port address with additional cards (not only AXAGON, but also of other manufacturers), are allocated by the computer BIOS already when booting. The address can be changed in MS-DOS using the driver for this system. For higher OSs (WIN98, 2000, XP, etc.) this address cannot be changed. Addresses 378 or 278 are firmly reserved for the so-called Legacy LPT ports that are integrated into motherboard chipsets. If the HW key bypasses Windows management, it will not work. You can try to consult the manufacturer of the HW key, to which address it is set up and whether the address can be changed.

A): This situation may be due to the motherboard BIOS incompatibility with the card driver.

B): In this case, we recommend updating the BIOS of your computer's motherboard.

A): First try to move the card to another PCI-e slot in case of device conflict. The problem could also be caused by a poor quality or damaged SATA cable.

B): Verify if you have a correctly aligned partition on SSD (using the program that displays this information, such as ASS SSD Benchmark), more about the problem you can find here www.howtogeek.com/256859/dont-waste-time-optimizing-your-ssd-windows-knows-what-its-doing/. The next step should be to verify if the TRIM is working, preferably by using the SSD TRIM check tool program that can be downloaded at forums.anandtech.com/showthread.php?t=2302578 where the usage is described. We recommend a time delay of more than 15 seconds.

A): This will depend on the PCI-e bus of the motherboard used. If your motherboard does not have a PCI-e bus of at least ver. 2.0, the use of the controller will not be beneficial.

B): The PCI-e revision 1.0 (1.1) has a maximum bandwidth of 250 MB/s on a single line, the revision 2.0 has a theoretical bandwidth of 500 MB/s on a single line, and practical about 400 MB/ s (after subtraction of the bus itself). So if you connect SSD to int. SATA II controller, the limit will be 300 MB/s, if to SATA III controller with revision 2.0, the limit will be about 400 MB/s. Learn more about this point at http://www.axago.cz/cz/novinky/sata-6g-a-pcie-sbernice.html

A): The lead time is naturally longer by the time it takes to detect the controller and connected disks. The start time can be shortened in the MB BIOS by enabling the "Quick Boot" feature. For newer boards, this feature is labeled "Fast boot". The lead time depends, of course, also on the disk used for the SSD/HDD operating system and the number of peripherals connected to the computer.

B): In the case of newer motherboards, it is more practical to use the spin down (instead of turn off) feature.

A): The JP4 connector is used to indicate the operation of the disk connected to the PCES-S1 controller. Because most PC housings have only one LED to indicate the disk, by connecting it to the controller you will lose the possibility of indicating disks connected to the motherboard.

B): By connecting the JP5 connector to the motherboard, the LED will indicate activity of both the disks of the controller and disks connected to the motherboard. The plug connector on the motherboard is marked in your motherboard manual, usually it is referred to as the HDD LED. The LED is on when HDD is inactive and flashes while the HDD is operating.