FAQs - frequently asked questions, resolved issues, product tips
Clicking on the category name in the gray column on the left shows all the FAQs for that specific category.
Product-specific questions
Find the product code, in the Product Support tab you will find FAQs, drivers, software, firmware, and guides.
You have not found a solution to your problem - ask for technical support
If you need technical advice, you cannot find solution for your purchased device, drivers are missing, etc., contact our technical support.
The Technical Support Query form can be found in the Product Support tab of the specific product card.
In case of an older device that we no longer have on sale, use the address: [email protected]
In the query, please indicate:
Thank you.
General provisions
The vendor of AXAGON products is required to inform the end user of the warranty conditions and to provide the end user with a warranty under the conditions set forth below.
Warranty period
All AXAGON products have a warranty period of 24 months from the date of receipt of the product by the buyer.
The warranty does not apply to the following cases:
The customer is required to inspect the delivered goods without undue delay upon receipt.
Complaint procedure
If the buyer (customer) detects a defect in the goods covered by the warranty, he/she proceeds as follows:
Warranty service
The Vendor undertakes to deal with the manufacturing defects in the products without undue delay during the warranty period in accordance with the legal regulations currently in force in the Czech Republic, in particular in accordance with the Commercial and Civil Code.
Computer and mobile
AXAGON accessories.
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