EE35-GTR USB-C 5Gbps RIBBED box

A): Drivers are included with operating systems and are installed completely automatically. The external box (adapter / docking station) is detected as a standard storage device, such as a USB flash disk, no additional drivers are needed.

B): No other drivers need to be installed and are not even available. If you continue to have problems with your external box (adapter / docking station), check out more tips that can help you troubleshoot problems.

A): If the external box (adapter / docking station) is not displayed in "Device Manager", there may be a USB port malfunction. It is also possible that your computer has a poor power supply to USB ports and the power is not sufficient to operate an external box (you can detect by listening that HDD is not spinning). This is a problem especially for older computers, where the source part already works at the limit of its parameters. In this case, it would help to use a USB hub, with an auxiliary power supply, by which the external box (adapter / docking station) would be connected to the computer.

B): Try plugging the external box (adapter / docking station) into another USB port, preferably on the back of your PC. The external box (adapter / docking station) should be detected and the drivers loaded automatically. If the problem persists, plug the external box (adapter / docking station) into the USB port of another computer to verify its functionality.

A): If this happens, it means that the operating system failed to get the necessary information to install the drivers.

B): The cause may be a defective USB cable or damaged device. If the problem persists, plug the external box (adapter / docking station) into the USB port of another computer to verify its functionality.

A): If this happens, it means that the Windows operating system did not assign a drive letter to the new storage device.

B): If the drive letter is not assigned, open "Disk Management", right-click on the desired drive and manually assign the drive letter. If the drive letter can not be assigned to the disk, it is possible that the disk is formatted as "dynamic". If you want to keep disk data, connect it to the original device and make a backup of the disk. Then convert it to a normal disk, initialize it to MBR (or GPT, see other points), and then perform Low Level Format (e.g. using the Low Level Format Tool)

A): The newly purchased disk must be initialized before first use.

B): If the new disk is not initialized automatically, open "Disk Management", right-click on the desired disk and initialize it.

A): By initializing the disk, you can set the mode in which the hard disk will work.

B): You can use the partition with the master boot record (MBR) or the GUID partition table (GPT). For disk up to 2TB, use the MBR option, we recommend selecting GPT on a larger disk than 2TB. Subsequently, the initialized disk should be formatted.

A): If the external box (adapter / docking station) with a 3.5“ HDD is not displayed in "Device Manager ", the inserted disk may not be powered.

B): Make sure you have the power supply plugged in and the external box (adapter / docking station) turned on with the power switch. If the disk is properly powered, it should spin (can be detected by listening).

A): The AXAGON external boxes (adapters / docking stations) are always equipped with the latest firmware to support disks of all capacities.

B): The 2TB limit is given as the maximum partition size when initializing a disk with the master boot record (MBR). If you want to create a larger partition on the HDD stored in the external box (e.g. 3TB or more), you must select the GUID partition table (GPT) when initializing the disk. Subsequently, the initialized disk should be formatted.

A): The external AXAGON boxes (adapters / docking stations) support the USB Mass Storage protocol making it easy to connect to TV.

B): When using a disk larger than 2TB, some TVs do not support GPT format. In such case, MBR format must be used when initializing a disk.

A): The connectors are compatible, but inside the USB 3.0 connector has five more contacts. The USB 3.2 Gen 1 (USB 3.0) connector is usually identified by the use of blue (exceptionally black) plastic.

B): The main difference is the speed of data transmission. USB 2.0 reaches a maximum speed of about 30 MB/s, while USB 3.2 Gen 1 (USB 3.0) is able to achieve a theoretical speed of up to 600 MB/s. If you place a disk in the external box that has a read speed of 120 MB/s, you can only get a quarter speed, that is about 30 MB/s, in the box with USB 2.0.

A): For proper spin-down setting, this feature must be supported by all components that are in the path between the operating system and the HDD, i.e. the USB controller, box electronics, and the disk itself. The spinning down of idle disks is set up by the operating system, but it is very complicated.

B): We recommend setting up using one of the freeware programs, where the procedure is mostly simplified. E.g. by HDDScan (http://hddscan.com/). The program has the ability to verify whether the disk and all components in the path support the feature. Select "Spindown" to test an immediate spin down of the disk. Set up the spindown time using a slider in the "Power Management" section.